Shipping Policy
Domestic Shipping - Canada: $15 Flat Rate
International Shipping (Including USA) $20 Flat Rate
Digital Products will be emailed to the email address provided at checkout and available for download immediately.
For physical products from Printful:
Orders fulfilled between 2-5 business days.
The shipping time depends on the courier and shipping method selected, and can vary from 1-8 business days for domestic orders and 1-20 business days for international orders.
Once you've placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.
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Once you have confirmed your order, it might not be possible to edit or cancel it. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Printful will not make any refunds and will not resend the Product.
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For Users in the European Economic Area or the United Kingdom, the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.
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For customers in Germany, the risk of loss and damage to Products pass to you in the moment after the shipment with the Products has crossed the German border (“Moment of Risk Transfer”). In such case, Printful will bear the full legal responsibility for the loss of or damage to Products sent in Germany in case such loss or damage to Products has verifiably occurred before the Moment of Risk Transfer.
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If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of (or credit to the Member’s account for) the lost Product in compliance with Printful’s Return Policy . For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to Printful investigation and sole discretion.
Printful cannot guarantee delivery to P.O. boxes.